FREQUENTLY ASKED QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT ?
We currently accept payments for in-store orders using NETS, Visa, MasterCard, American Express.
WHAT PRESCRIPTIONS DO YOU COVER?
We offer a range of high-index, multifocal and other more complex lenses in all of our boutiques, and a range of single vision lenses online. If you place an order online and we notice your script looks a little more complicated than usual we will be in touch via either phone or email to work out your best option. With complex prescriptions we like to closely assess the frame fit and take some measurements - your eyesight is our number one concern.
WHAT IS MY PUPILLARY DISTANCE (PD)?
Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you.
DO YOU OFFER EYE TESTING?
Yes! Our expert optometrists are able to conduct an eye examination suited to your needs across all our boutiques. Please book an appointment with us before you visit our boutique.
DO YOU OFFER ANTI-FATIGUE, MULTIFOCAL OR BIFOCAL LENSES?
Yes we do. Our multifocals are high definition individualised free-form multifocals. We have several options for anti-fatigue lenses, as do our bifocals. We will need to see you in person for all these lens types, to ensure that the frame is the perfect fit and to take the right measurements. For this reason, multifocal, anti-fatigue and bifocal orders are not available to purchase through our online store. Prices may vary, please book an appointment/visit our boutiques for more details.
WHAT ARE YOUR FRAMES MADE OUT OF?
Our frames are made out of the highest quality cellulose acetates or metal alloys. Each sheet of acetate can take up to 10 weeks to create and all frames are cut individually. This means that every frame is unique.
TELL ME ABOUT YOUR LENSES?
We believe in using the finest lenses, and all of our standard prescription lenses utilise 1.5 index multicoated lenses, meaning they are treated with anti-scratch and anti-reflective coatings. Each pair is fitted by expert technicians and independently checked to ensure optical quality.
MY FRAMES DON’T FIT PERFECTLY/MY PRESCRIPTION DOESN’T FEEL RIGHT, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns please whatsapp us or email us at email@example.com so we can help! After assessing the situation we will work out the best solution for you.